Help with Offline Oracle
Support
Setup guidance and answers for the Mac App Store edition.
Contact
Email info@regendesigns.com with a short description of the problem, your macOS version, and your Mac model.
Do not email confidential documents, passwords, recovery information, or full payment details.
System requirements
- An Apple Silicon Mac, including M1 and later.
- macOS 13 or later.
- An internet connection for Apple purchase services, first model setup, and app updates.
- Enough free storage for the approximately 2 GB chat model plus temporary installation space.
First model setup
- Open Offline Oracle and continue through the Apple purchase or restore screen.
- When the local AI setup appears, review the download size and approve the model download.
- Keep the Mac awake and connected until verification and installation finish.
A paused download can be resumed. If verification fails, check available storage and try again on a stable connection.
Documents and OCR
Offline Oracle supports PDF, Word, Excel, text, Markdown, CSV, and supported image files. OCR quality varies with scan quality, layout, handwriting, and language.
If a file does not process, confirm that it opens normally on the Mac and is not password-protected or damaged.
Purchases and restoration
Apple handles payments, subscription management, renewal, cancellation, and refunds. Use Restore Purchases inside Offline Oracle when reinstalling or moving to another Mac with the same Apple Account.
If Apple does not return a plan or purchase, confirm the Mac App Store is signed in and try again later before contacting support.
Removing local data
Delete individual documents using Offline Oracle before removing the app. For complete removal, delete Offline Oracle's application data through macOS or contact support for guidance appropriate to the installed version.
Back up anything you need before deleting local application data. Removal cannot be undone.